Workforce management systems are constantly being used by all areas of your organisation. From employees using the time clocks to record time worked, to your office staff submitting leave requests, everyone in your organisation uses this software.

That’s why it’s vital that your business offers support to employees who need assistance using your various workforce management tools.

Without these support mechanisms in place, employees across your organisation may struggle with aspects of the solution. This flows on to your payroll team, who will be unable to accurately pay your staff. Something as simple as an employee being unable to clock in for the day can balloon into a compliance risk, if a manager doesn’t enter the information manually.

Your system administration team likely dedicates a portion of their time to resolving user queries. However, some issues may be being resolved inefficiently or incorrectly.

At Shinobi Consulting, we specialize in providing comprehensive ongoing system support. We can support both end users and your admin team through dedicated support calls to work through complex queries. We can also be available for a number of hours each week to be on call to investigate issues and resolve promptly.

With our dependable ongoing system support, your organisation can enjoy confident and efficient use of your workforce management systems. As a result, you’ll improve payroll outcomes and maximise your solution usage. Our responsive support services ensure that your team can utilise your systems seamlessly.

Want to see if we can help your business? Book a no-obligation meeting with us via our contact page, or send us a message on LinkedIn using the button below.